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Last Updated: 26/08/2026
At SKV Tradex, we aim to supply quality products that meet the agreed specifications and customer requirements. Our return policy is designed to keep the process clear and fair for wholesale buyers, retailers, brands, importers, distributors, and international customers.
Returns or replacements may be considered when products:
Arrive damaged or defective.
Have a significant manufacturing defect.
Differ materially from the approved specifications.
Have an incorrect quantity or product supplied due to an error by SKV Tradex.
Any return request must be reported to us within the agreed period after delivery.
Customers should inspect their shipment as soon as it is received. Please check:
Product quantity
Product type and specifications
Visible damage
Size, color, material, and other agreed details
Packaging condition
If you identify an issue, contact SKV Tradex promptly with relevant details and supporting photographs or videos.
To request a return or replacement, please provide:
Order or invoice number
Product name
Description of the issue
Quantity affected
Clear photographs or videos showing the problem
Any other information requested by our team
Our team will review the claim and determine the appropriate resolution.
If products are received damaged or have a verified manufacturing defect attributable to SKV Tradex, we may offer an appropriate solution, which may include:
Replacement of affected products
Repair, where practical
Credit or refund, where applicable
Another mutually agreed resolution
The final resolution will depend on the nature and extent of the issue.
Customized, made-to-order, embroidered, printed, private-label, or specially manufactured products may not be eligible for return simply because the customer has changed their mind or no longer requires the goods.
Where a product has been manufactured according to the customer's approved specifications, returns or cancellations may be subject to the agreed order terms.
Samples are produced specifically for evaluation and approval. Sample charges and shipping costs are generally non-refundable unless otherwise agreed in writing.
Where a sample payment adjustment is offered against a subsequent bulk order, the adjustment will follow the applicable order terms.
Minor variations in color, texture, dimensions, embroidery, printing, weave, finish, or appearance may occur, particularly with jute, macramé, handcrafted, textile, and garment products.
Such minor variations may not qualify as defects where they fall within reasonable manufacturing or material tolerances.
If a shipment arrives visibly damaged, customers should document the condition of the package and products immediately and notify SKV Tradex.
Where applicable, we may coordinate with the shipping or logistics provider to investigate the issue.
If a return or replacement is approved due to an error or verified defect attributable to SKV Tradex, the applicable return or replacement shipping arrangements will be discussed with the customer.
For other approved returns, shipping and related costs may be the customer's responsibility unless otherwise agreed.
Where a refund is approved, the amount and method of refund will be determined according to the specific order terms and applicable circumstances.
Refund processing time may depend on the payment method and financial institution involved.
Returns may not be accepted for:
Products damaged after delivery due to improper handling or use.
Products altered or modified by the customer.
Customized products made according to approved specifications, except where a verified defect or production error exists.
Claims submitted after the applicable reporting period.
Minor variations that fall within reasonable product or manufacturing tolerances.
For B2B, wholesale, bulk, export, and international orders, return conditions may be specifically agreed before production or shipment.
International customers should also consider customs procedures, import regulations, duties, taxes, and return shipping requirements before requesting a return.
Certain products or orders may have specific return, replacement, cancellation, or refund conditions. Where such terms are agreed in writing, those terms will apply to the relevant order.
For return, replacement, or product-related concerns, please contact:
SKV Tradex
Email: skvtradex@gmail.com
Phone: +91-935000939
Address: SKV Tradex, SCO 15, Dayal Bagh Shopping Complex, Faridabad - 121009, Haryana, India
Please include your order number and supporting photographs/videos when submitting a return or product complaint.
We value long-term business relationships and work to resolve genuine product concerns fairly, promptly, and transparently.
Your trusted sourcing and manufacturing partner from India for wholesale, private label, and custom product requirements. SKV Tradex supplies quality jute, macrame, textiles, home furnishings, handicrafts, apparel, garments, and fashion jewellery to businesses and buyers across global markets.
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